|Terms and Conditions
THESE TERMS AND CONDITIONS APPLY TO ONLINE, PURCHASES FROM ACORN TILES SO PLEASE TAKE TIME TO READ THEM. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS
We will send you written confirmation of your order by e mail but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it
Please note acceptance of any order is at our discretion
The standard carriage charge applies to sample orders.
Prices and Delivery Charges
Prices do not include the costs of delivery details of which are set out below. Delivery charges are non-refundable unless returning damaged or faulty products.
You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur.
Orders made on a Saturday, Sunday or a bank holiday will be dispatched on the next working day. Next day delivery does not apply to sample tile orders. Your sample tiles will arrive on a separate delivery if you have requested next day delivery for any other items ordered in the same transaction. Sample tiles will be delivered within 3-5 working days.
Important Notice: Orders are delivered by various carriers, due to insurance and health and safety regulations we are unable to transport any goods into a property.
Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be kerbside.
We will take payment from your card at the time you submit your order
Checks to make before fitting
Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.
Exchange Direct Via Courier
Acorn Tiles cannot be held responsible for any third party costs incurred due to planning ahead.
Ownership of rights
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.