Terms and Conditions



The contents of this site including product prices delivery charges and product details and are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.

After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.

We will send you written confirmation of your order by e mail but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.

Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it

Please note acceptance of any order is at our discretion

Ordering Samples
You can purchase many of our tiles online as a sample to give you an opportunity to see the tile before you buy. You may order two samples per single transaction.

The standard carriage charge applies to sample orders.

Prices and Delivery Charges
The prices payable for the items we offer for sale are clearly displayed on this site in pounds sterling and are inclusive of any excise duties and VAT payable unless otherwise stated.

Prices do not include the costs of delivery details of which are set out below. Delivery charges are non-refundable unless returning damaged or faulty products.

You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur.

Orders made on a Saturday, Sunday or a bank holiday will be dispatched on the next working day. Next day delivery does not apply to sample tile orders. Your sample tiles will arrive on a separate delivery if you have requested next day delivery for any other items ordered in the same transaction. Sample tiles will be delivered within 3-5 working days.

Important Notice: Orders are delivered by various carriers, due to insurance and health and safety regulations we are unable to transport any goods into a property.

Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be kerbside.

We accept the following cards:

Visa Credit and Debit

We will take payment from your card at the time you submit your order

Checks to make before fitting
We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.

If you have tiles over then time is of the essence to return them so that we are in a position to re-sell them in the same batches.

Our stock turnover is very high so any tiles over one month from supply will probably have been replaced and we will be unable to accept the return. In excess of the period we will check the stocks and if we have the same batch and are in a position to re-sell them then we will.

Any non stock items imported specifically for the client cannot be returned if over ordered as we will be unable to re-sell them.

All items returned must be in exactly the same condition as sold and in a re-saleable condition. The Industry standard of 25% may be levied as a handling and re-stocking charge.

Returning Samples
Sample tiles can not be returned.
Single tiles will not be accepted for refund. Tiles have to be fully boxed & un opened

Exchanges and Returns Policy
Where the products are faulty or damaged on arrival you can exchange or return those items in the following ways:-

Exchange Direct Via Courier
If exchanging a faulty or damaged item via a courier, you must contact us via e-mail within 48 hours of receipt of the goods. Your faulty / damaged item must be returned via previously agreed courier for which we will refund you for on receipt of goods and proof of cost.

Planning Ahead
We suggest that you do not schedule any installation work until you have received your item(s). This will enable you to resolve any technical questions or to order specific additional fittings if necessary.

Acorn Tiles cannot be held responsible for any third party costs incurred due to planning ahead.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.

Description of goods
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

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